No one likes a delayed flight..

Flight: 4-leg turned into a 3 hour delayed 2-leg flight

Aircraft: E190

Crew: 2 laid-back pilots on the flight deck and in the cabin me as a FA, 1 unexperienced SFA and 1 even more unexperienced FA.

Pax: 80 / 105


"I want a beer" - she says in a very rude way without any please or thank you.

"I´m sorry ma´am, we sold them all out. But can I offer you an excellent red or white wine instead? Or perhaps a sparkling Prosecco?" - I politely replied, hoping she would change her attitude.

"Pffff, this is unbelievable, you all suck, I can´t believe this.. Give me some water, or you don´t have that as well? Sparkling"

About 7 hours earlier:

My phone rings;

"Hi Queen Lioness, crew contact here. We have a flight for you. It´s a 4leg, check-in is in one and a half hours and you should be back before midnight. But you will fly as a junior, since we haven´t anybody else available."

Wow, I really got excited because I hadn´t been on an Embraer FA-seat for a really really long time, and for

once I wouldn´t have to prepare any flight or do any administrative pre or aft-flight work and I would have the opportunity to once again work in the AFT Galley, which I hadn´t done for quite a long time.

After putting my uniform and my make-up on, I checked once again If I had all I needed in my bag, specially my last flights money and reports because as I had some time to spare, I would take the opportunity and get to the office earlier and dispatch all that administrative stuff.

After entering the briefing room I had some difficulties finding my assigned crew, the SFA for the flight  was working as a senior for nearly one month and the junior FA, which I had never seen before, was only on  her second working month, which one full month was spent on a sick leave. Regardless both were very nice, although the SFA had a very fatigue voice and I never saw her smile even during the whole day. So much for motivating the crew..

After the briefing we went to the aircraft that just had landed with half an hour delay, so in order no to loose our slot time, I immediately started doing all my checks and preparing the aircraft for the passengers as well as helping the new SFA with her galley, like checking her stock and counting meals. It wasn´t until I just had finished my pre-flight on ground work and sweeting like hell that I was informed that we had gotten a slot with a new departure in 2 hours. That sucked. One hour later, captain decides to let the passenger board the plane and informed us we got an even worse slot. On the ground we tried as much as we could to entertain the passengers, giving them everything we possible had to read and going in twice with the beverage carts and once with the meal carts and about three hours after the schdeluled departure time and after two hours with the passengers onboard, we managed to take off. But all in all, everyone was quite happy, service on ground helped a lot, and everyone deboarded with a smile in their face.

We did a very quick turnaround and after the new passengers boarded the aircraft we managed to take off quite quickly. But most of them, had been waiting about three hours at the airport. Every passenger were informed about the situation, the thunderstorm outside was quite obvious as well for everyone and every single aircraft on that airport was delayed - so, it wasn´t like it was our fault.

As our passengers were boarding the airplane, I saw that everyone had a voucher in their hands. That would only mean one thing: in such a short flight, with the Embraer beeing a smaller airplane and therefore not having a lot of storing capacity, that would be a very stressfull flight.

No one likes a delayed flight and believe me, for us, cabin crew it´s something that we try to avoid at all costs. There can be many causes for a delayed flight, but against the Forces of Nature there is absolutely nothing that we can actually do. Neither when 105 passengers board a plane with a voucher and we only have 20 beer stored. Sorry if I can´t ferment yeast and brew beer onboard on a 40min flight. Believe me, I would, if I could. Just give us a break people.